O’Connor & Sons -about us

About O’Connor & Sons
Marine, Snowmobile, ATV and Trailer Repair

91C Washington Street
Tewksbury, MA. 01879
617-480-8920

We do Not accept checks. CASH or Credit Card only

oconnor and sons marine, oconnor marine, o’connor marine, tewksbury massachusetts

Owner Jim and Ellen happily married over 25 years, very proud parents of 1 daughter and 2 sons.

  • We do expert engine rebuilding
  • We promise the best price and warranty
  • We are educated, trained and highly experienced
  • We are certified by the Mass. DOE as a technician teacher
  • We are fully insured and registered
  • We answer the phone and return all calls as soon as possible
  • We are polite and courteous
  • We will not take on work we cannot do
  • We have a referral network – no charge
  • We have your stuff ready when promised
  • We will not do shoddy work, ever
  • We are experts and belong to AMTECH and other professional organizations that only reputable power sports companies can belong to.
  • We put our heart and soul into our work and our good reputation on the line every time.
  • Very few have credentials, satisfied customers, and expertise even close to O’Connor & Sons Marine.-Our Policy

• We reserve the right to refuse work.
• We charge for written estimates and all work including repair attempts and troubleshooting.
• We do not charge for travel time unless specific circumstances arise and we conclude it is necessary.
• We can only schedule appointments as tentative.
• Due to the specialized nature of our business, unforeseen difficulties can arise which can cause a change in appointment times.
• We do not tolerate customers who are unfair, deceptive, dishonest or violent.
• The cost of a job or service is due at the time of completion and is non-negotiable.
• Estimates are not actual bills; they are only to calculate approximately (the amount, extent, magnitude, position, or value of something); To form an opinion about; evaluate. Examples of unforeseen difficulties such as dealing with corrosion, missing parts, availability of parts, weather, market price fluctuation and Murphy’s Law (to name just a few) are common things that will change everything. Regardless, we do our best.
• We are not liable for any damages or loss that may occur to anything that is involved with the transportation, repair and or testing of customers property.
• All vehicles that are to be registered and or insured to be a legal vehicle within the geographical area being transported or tested, is the sole responsibility of the owner and not O’Connor & Sons Marine & Snowmobile Repair.
• Warranty work- if you have a problem with your boat, motor, snowmobile etc… During the warranty period, we are more than happy to look at it as soon as possible if we determine that it may be a warranty related issue.
• If we determine that the problem is a warranty issue we will take care of the problem as soon as we can.
• We warranty what we do. We do not warranty anyone else’s work. If the manufacturer of the part that is installed on your motor by us gives a warranty, then that part has a warranty.
• If we determine that the part failed because it is defective during the warranty period of the manufacturer’s warranty then we will attempt to pursue the replacement part for you if we installed it, although if the manufacturer does not allow for labor reimbursement or will pay a limited labor rate the customer must pay the difference in part or in full to meet our labor rate.
• Our work is guaranteed to be done correctly and professionally. If we do something wrong then we will fix it at no cost to you.

WARRANTY:
Overhaul warranty:
Warranty Duration; _____________days beginning on date___/___/______ Unlimited Hours
Customer Name: ________________________________
Street Address; _______________________________City;________________State;______Zip;_____
Year_________________________
Make_________________________ Model______________________________
HP__________________________
Engine Serial #____________________
Engine Model #_________________________

WARRANTY:
We warranty what we do. We do not warranty anyone else’s work. If the manufacturer gives a warranty on the part or parts that is/are installed on your motor by us, then that part has a warranty for the duration of our warranty period or the manufacturer’s warranty (whichever is less). In the event of a part failure and we determine that the part failed because it was defective and failed during the warranty period of the manufacturer’s warranty then we will attempt to pursue the replacement part for you if we installed it, although if the manufacturer does not allow for labor reimbursement or will pay a limited labor rate only, then the customer must pay the difference in part or in full to meet our labor rate. The customer must also pay for all shipping and handling costs and any other costs that may surface during this procedure. All our work is guaranteed to be done correctly and professionally. If we do something wrong then we will fix it at no cost to you

LIMITED WARRANTY:
• A warranty may be transferable if approved by us in writing (O’Connor Marine).
• It covers only the work that we do.
• This warranty does not cover subsequent part or system failure due to another part or system failure.
• It is null and void if negligence and or abuse are evident.
• It is void if the motor is used out of its intent and purpose.
• The warranty is void if you have water in your fuel supply.
• Warranty work must be accompanied by this signed document.
• If there is a problem with your boat, motor, snowmobile etc… During the warranty period, we are more than happy to look at it as soon as we are possible to without a scheduled appointment, but only if we determine that it may be a warranty related issue.
• If we determine that the problem is a warranty issue we will take care of the problem as soon as we can.
• Common sense and fairness always prevails.
• If it is not a warranty issue with us, to be fair to our other customers, we must schedule an appointment for the repairs.
• If we determine it is not covered under our warranty, we must charge for any time spent in diagnosis, trouble shooting and/or repairs and parts.
• Our policy is honesty and fairness and we expect to be treated with the same.

O’Connor Marine________________________________________date______

O’Connor & Sons Marine & Snowmobile Repair 2018 All Rights Reserved.

 

The owner and founder of

OCONNOR MARINE LLC

aka; O’Connor and Sons Maine and Snowmobile

James O’Connor

-Professional marine mechanic/powersports technician since 1984

-Professionally licenced and registered Technician Teacher since 1987

-Prepared for the

Massachusetts Marine Trades Jobs in Boating Grant

-Provided Curriculum Development for the Boating Trades   Certificate Course for Massachusetts Community Colleges

-Taught at Benjamin Franklin Institute of Technology in Boston, Ma. as

adjunct professor in Marine Service Technology

 

We do Not accept checks. CASH or Credit Card

oconnor and sons marine, oconnor marine, o’connor marine, tewksbury massachusetts

Honesty is when you speak the truth and act truthfully. We are Honest.

What is honesty? Many children think honesty means you “don’t tell a lie”– and that is definitely part of being honest. But honesty means more than not lying. A more complete definition of honesty shows that an honest person doesn’t do things that are morally wrong. If something you do is breaking the law or if you have to hide what you are doing because you’ll get in trouble, you are probably not being honest. So honesty is about speaking and acting truthfully.

Honorable has to do with people and actions that are honest, fair, and worthy of respect. An honorable person is someone who believes in truth and doing the right thing — and tries to live up to those high principles.

We are honorable.